WEBSITE PRIVACY POLICY

https://aritel.es/

I. PRIVACY AND DATA PROTECTION POLICY

In compliance with current legislation, Aritel Asistencia Técnica (hereinafter also Website) undertakes to adopt the necessary technical and organisational measures, according to the level of security appropriate to the risk of the data collected.

Laws incorporated in this privacy policy

This privacy policy is adapted to current Spanish and European legislation on the protection of personal data on the Internet. Specifically, it respects the following regulations:

• Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).
• Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights (LOPD-GDD).
• Royal Decree 1720/2007, of 21 December, approving the Regulation implementing Organic Law 15/1999, of 13 December, on the Protection of Personal Data (RDLOPD).
• Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE).

Identity of the party responsible for the processing of personal data

The person responsible for the processing of the personal data collected by Aritel Asistencia Técnica is: DIEGO RIDAO LOPEZ, with NIF: 28712312D (hereinafter, the Data Controller). His contact details are as follows:

The person responsible for the processing of personal data collected at Aritel Asistencia Técnica is: Aritel Asistencia Técnica, holder of Tax Identification Number (NIF/CIF): and registered at: with the following registry details: , whose representative is: (hereinafter, Data Controller). Its contact details are as follows:

Address: CTRA SEVILLA-RINCONADA KM 4, 41300 SAN JOSE DE LA RINCONADA

Contact telephone: 630452896

Fax:

Contact email: sat@aritel.es

Registration of Personal Data

In compliance with the provisions of the RGPD and the LOPD-GDD, we inform you that the personal data collected by Aritel Asistencia Técnica, through the forms provided on its pages will be incorporated and processed in our file in order to facilitate, expedite and fulfil the commitments established between Aritel Asistencia Técnica and the User or the maintenance of the relationship established in the forms filled in by the User, or to respond to a request or query from the User. Likewise, in accordance with the provisions of the RGPD and the LOPD-GDD, unless the exception provided for in article 30.5 of the RGPD applies, a register of processing activities is kept which specifies, according to its purposes, the processing activities carried out and the other circumstances established in the RGPD.

Principles applicable to the processing of personal data

The processing of the User’s personal data shall be subject to the following principles set out in Article 5 of the GDPR and in Article 4 et seq. of Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the guarantee of digital rights:

• Principle of lawfulness, fairness and transparency: the consent of the User shall be required at all times following fully transparent information on the purposes for which the personal data are collected.
• Purpose limitation principle: personal data will be collected for specified, explicit and legitimate purposes.
• Principle of data minimisation: personal data collected will be only that which is strictly necessary in relation to the purposes for which they are processed.
• Accuracy principle: personal data must be accurate and always up to date.
• Principle of limitation of the storage period: personal data shall only be kept in a form that allows the identification of the User for the time necessary for the purposes for which they are processed.
• Principle of integrity and confidentiality: personal data shall be processed in such a way as to ensure their security and confidentiality.
• Principle of proactive accountability: the Controller shall be responsible for ensuring that the above principles are complied with.

Categories of personal data

The categories of data processed by Aritel Asistencia Técnica are solely identification data. Under no circumstances are special categories of personal data processed within the meaning of Article 9 of the GDPR.

The categories of data processed by Aritel Asistencia Técnica are both identification data and special categories of personal data within the meaning of Article 9 of the GDPR.

Special categories of personal data are understood to be data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data intended to uniquely identify a natural person, data concerning health or data concerning the sex life or sexual orientation of a natural person.

For the processing of special categories of personal data, the explicit consent of the User for one or more specific purposes shall in any case be required.

Legal basis for the processing of personal data

The legal basis for the processing of personal data is consent. Aritel Asistencia Técnica undertakes to obtain the express and verifiable consent of the User for the processing of his or her personal data for one or more specific purposes.

The User shall have the right to withdraw his/her consent at any time. It will be as easy to withdraw consent as it is to give it. As a general rule, withdrawal of consent shall not condition the use of the Website.

On those occasions when the User must or may provide their data through forms to make enquiries, request information or for reasons related to the content of the Website, they will be informed in the event that the completion of any of them is compulsory due to the fact that they are essential for the correct development of the operation carried out.

Purposes of the processing for which the personal data is used

The personal data is collected and managed by Aritel Asistencia Técnica in order to facilitate, speed up and fulfil the commitments established between the Website and the User or to maintain the relationship established in the forms that the latter fills in or to attend to a request or query.

Likewise, the data may be used for commercial, personalisation, operational and statistical purposes, and for activities related to the corporate purpose of Aritel Asistencia Técnica, as well as for the extraction and storage of data and marketing studies to adapt the Content offered to the User, and to improve the quality, operation and browsing of the Website.

At the time the personal data is obtained, the User will be informed of the specific purpose or purposes of the processing for which the personal data will be used, i.e. the use or uses to which the information collected will be put.

Retention periods of personal data

Personal data will only be retained for the minimum time necessary for the purposes of their processing and, in any case, only for the following period: 12 months, or until the User requests their deletion.

At the time the personal data is obtained, the User will be informed of the period for which the personal data will be retained or, where this is not possible, the criteria used to determine this period.

Recipients of personal data

The User’s personal data will not be shared with third parties.

In any case, at the time the personal data is collected, the User will be informed of the recipients or categories of recipients of the personal data.

The User’s personal data will be shared with the following recipients or categories of recipients:

Google – Mountain View. 1600 Amphitheatre Parkway Mountain View, CA 94043 United States.

In the event that the Controller intends to transfer personal data to a third country or international organisation, the User will be informed at the time the personal data is obtained about the third country or international organisation to which the data is intended to be transferred, as well as the existence or absence of a Commission adequacy decision.

Personal data of minors

In compliance with the provisions of Articles 8 of the GDPR and 7 of Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the guarantee of digital rights, only persons over 14 years of age may give their consent to the processing of their personal data in a lawful manner by Aritel Asistencia Técnica. In the case of a minor under 14 years of age, the consent of the parents or guardians is required for the processing, and this will only be considered lawful to the extent that they have authorised it.

Secrecy and Security of Personal Data

Aritel Asistencia Técnica is committed to adopting the necessary technical and organizational measures, according to the appropriate security level for the risk of the collected data, ensuring the security of personal data and preventing the accidental or unlawful destruction, loss, or alteration of transmitted, stored, or otherwise processed personal data, as well as the unauthorized disclosure of or access to such data.

The Website has an SSL (Secure Socket Layer) certificate, which ensures that personal data is transmitted securely and confidentially, as the data transmission between the server and the User, and vice versa, is fully encrypted.

However, since Aritel Asistencia Técnica cannot guarantee the absolute invulnerability of the internet or the complete absence of hackers or others who may fraudulently access personal data, the Data Controller undertakes to inform the User without undue delay when a personal data security breach occurs that is likely to result in a high risk to the rights and freedoms of natural persons. In accordance with Article 4 of the GDPR, a personal data security breach is understood as any security breach that results in the accidental or unlawful destruction, loss, or alteration of transmitted, stored, or otherwise processed personal data, or the unauthorized disclosure of or access to such data.

Personal data will be treated as confidential by the Data Controller, who undertakes to inform and ensure, through a legal or contractual obligation, that such confidentiality is respected by its employees, associates, and any person to whom the information is made accessible.

Rights Derived from the Processing of Personal Data

The User has the following rights over Aritel Asistencia Técnica and may exercise them before the Data Controller as recognized in the GDPR and the Organic Law 3/2018, of December 5, on Personal Data Protection and the Guarantee of Digital Rights:

• Right of Access: The right of the User to obtain confirmation as to whether Aritel Asistencia Técnica is processing their personal data and, if so, obtain information on their specific personal data and the processing that Aritel Asistencia Técnica has carried out or is carrying out, as well as, among others, available information on the origin of such data and the recipients of the communications made or planned.
• Right to Rectification: The right of the User to have inaccurate personal data modified or, considering the purposes of the processing, completed if incomplete.
• Right to Erasure (“Right to be Forgotten”): The right of the User, provided that the current legislation does not establish otherwise, to obtain the erasure of their personal data when they are no longer necessary for the purposes for which they were collected or processed; the User has withdrawn their consent, and there is no other legal basis; the User objects to the processing, and there is no other legitimate reason to continue; the personal data has been unlawfully processed; the personal data must be erased to comply with a legal obligation; or the personal data was obtained as a result of an offer of information society services directed at a minor under 14 years of age. In addition to erasing the data, the Data Controller, considering available technology and the cost of implementation, must take reasonable measures to inform other controllers processing the personal data of the data subject’s request for erasure of any links to such personal data.
• Right to Restriction of Processing: The right of the User to restrict the processing of their personal data. The User has the right to obtain the restriction of processing when they contest the accuracy of their personal data; the processing is unlawful; the Data Controller no longer needs the personal data, but the User requires it to make claims; and when the User has objected to the processing.
• Right to Data Portability: If processing is carried out by automated means, the User has the right to receive their personal data from the Data Controller in a structured, commonly used, and machine-readable format and to transmit it to another data controller. Where technically feasible, the Data Controller will transmit the data directly to that other controller.
• Right to Object: The right of the User to object to the processing of their personal data or to cease processing by Aritel Asistencia Técnica.
• Right Not to be Subject to Automated Decision-Making, Including Profiling: The right of the User not to be subject to a decision based solely on automated processing, including profiling, unless required by current legislation.

The User may exercise their rights by submitting a written request to the Data Controller with the reference “GDPR-https://aritel.es/“, specifying:

• Name, surname, and a copy of the User’s ID. In cases where representation is permitted, identification of the representative by the same means and the corresponding authorization document will also be necessary. The ID photocopy may be replaced by any other legally valid means that proves identity.
• Specific request and reasons for the request or information to be accessed.
• Address for notification purposes.
• Date and signature of the applicant.
• Any document supporting the request.

This request and any other attached document may be sent to the following address and/or email:

• Postal Address: CTRA SEVILLA-RINCONADA KM 4, 41300 SAN JOSE DE LA RINCONADA
• Email: sat@aritel.es

Links to Third-Party Websites

The Website may include hyperlinks or links allowing access to third-party websites other than Aritel Asistencia Técnica, which are therefore not operated by Aritel Asistencia Técnica. The owners of these websites will have their own data protection policies, being responsible for their own files and privacy practices.

Complaints Before the Supervisory Authority

If the User believes there is a problem or violation of current regulations in the processing of their personal data, they have the right to effective judicial protection and to file a complaint before a supervisory authority, particularly in the State where they have their habitual residence, workplace, or place of the alleged violation. In Spain, the supervisory authority is the Spanish Data Protection Agency (https://www.aepd.es/).

II. ACCEPTANCE AND CHANGES TO THIS PRIVACY POLICY

The User must have read and agreed to the personal data protection conditions contained in this Privacy Policy, as well as accept the processing of their personal data so that the Data Controller can proceed with it in the manner, duration, and for the purposes indicated. The use of the Website implies acceptance of its Privacy Policy.

Aritel Asistencia Técnica reserves the right to modify its Privacy Policy at its discretion or due to a legislative, jurisprudential, or doctrinal change by the Spanish Data Protection Agency. Changes or updates to this Privacy Policy will not be explicitly notified to the User. The User is advised to consult this page periodically to stay informed of the latest changes or updates.

This Privacy Policy has been updated to comply with Regulation (EU) 2016/679 of the European Parliament and the Council of April 27, 2016, on the protection of natural persons regarding personal data processing and the free movement of such data (GDPR) and the Organic Law 3/2018, of December 5, on Personal Data Protection and the Guarantee of Digital Rights.